About

I am Nick. I am passionate about technology. With 20+ years of experience in the field, I enjoy finding solutions that my clients will be happy with.

My qualifications:

EXPERIENCE

* Provided support for hardware, operating systems, applications, and networks.

* Imaged and deployed new computers using deployment instructions from SCCM and MDT.

* Configured machines with MDM (Mobile Device Management).

* Served as the point of escalation for support-related issues.

* Supervised deployment of Windows (10 / 11) systems, and reviewed their group policy.

* Analyzed operating-system baseline for minimum standards.

* Ascertained that systems had the latest security patches.

* Performed network scan of connected devices, and compared to allowed list.

* Configured user-accounts in Active Directory.

* Performed administration of Symantec Endpoint Protection.

* Scanned computers for Malware / Virus / Popup / Trojan / Spyware / Adware.

* Performed vulnerability-assessment to determine system weakness.

* Performed administration of Veritas Backup Exec.

* Configured Microsoft Outlook accounts, and assigned e-mail quotas.

* Performed IT asset-management for hardware, software and general equipment.

* Created technical and business reports that detailed the working environment.

* Provided solutions to improve system efficiencies, and reduce total expenses.

POSITIONS

* Computer Technician

* Computer Repair Technician

* Computer Service Technician

* Computer Support Technician

* Desktop Support Technician

* Desktop Support Analyst

* Field Technician

* IT Support Analyst

* IT Technician

* PC Technician

* Network Technician

* Network Administrator

* Systems Administrator

* IT Compliance Analyst

* Business Analyst

* Software Trainer

* Computer Science Teacher

EDUCATION

Bachelor of Science - Computer Information Systems

CERTIFICATIONS

+ CompTIA A+ (Computer Technician / IT Support)

+ CompTIA Network+ (Network Technician)

+ CompTIA Security+ (Security Specialist)

+ ITIL (Information Technology Service Management)

+ Microsoft Certified Educator